Freshdesk and ALLOcloud telephony
Combine your professional software Freshdesk with ALLOcloud, the telephony and collaboration service for SMEs.
ALLOcloud - Freshdesk: A common goal
ALLOcloud and Freshdesk have established a partnership allowing you to use all the advantages of the ALLOcloud business telephony platform directly from your Freshdesk web environment. Launch your calls directly from your Freshdesk software, visualize the identity of the caller and open his file in Freshdesk before even picking up the phone.
Like Freshdesk, ALLOcloud's objective is to optimize the efficiency of all SMEs. With ALLOcloud's telephony solution and Freshdesk's management software, SMEs are guaranteed to optimize their time and performance.
Freshdesk is a cloud-based customer service software and helpdesk solution that helps businesses of all sizes to deliver customer support. With multiple support channels available, including live chat, email, phone and social media, you can help customers through their preferred communication method.
ALLOcloud is a professional VoIP telephony service for SMEs.
Because our telephony platform is in the cloud, we bring you fixed and mobile telephony on all your devices (landline, PC smartphone, tablet), wherever you are (office, telecommuting, on the road) and whenever you want (opening hours, closing hours, call forwarding). Thanks to VoIP technology, which routes your calls via an Internet connection, you have access to advanced telephony features that greatly improve the productivity of your teams and communication with your contacts.
It also allows for significant cost savings, with some of our customers achieving savings of up to 80% on their telephone bills.
ALLOcloud features in Freshdesk
1) Contact synchronization
Freshdesk's contacts are synchronized with your company's phone book. You have access to these contacts on your landline phone book, on your smartphone app and on your computer via your user portal.
2) Click to call directly from Freshdesk
In your Freshdesk interface, click with your mouse on any number, pick up your phone and the call will be directly launched. With this very efficient feature, you don't even need to dial a number on your landline phone, one click is enough to call.
3) Call notifications
Is your phone ringing? Even before you pick up the phone, a notification appears on your PC with information about the person calling you (name of the caller, number, company name, etc.). The information that appears comes from your Freshdesk software. You can now identify the caller on an incoming call in the blink of an eye, even before you pick up. This feature delights our customers because they can handle their calls in a personalized way "Hello Mr Smith, ..."
4) Click to open the customer file in Freshdesk
When a customer calls you, a notification appears on your PC. You can also decide to activate "buttons" on this notification. Click on a button, for example, to open the caller's file in Freshdesk in a second. This feature allows you to be even closer to your customers and have their files in front of you before you even pick up the phone (Hello Mr Smith, I assume you are calling about ...)
- If you would like more information about our telephony solution, click here.
- If you would like more technical information, click here.