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Business Telephony

VoIP Telephony in the Cloud

General Info
General Info

Telephony
for the smart SME

Business Telephony is a professional telephony solution. This service gives you access to advanced telephony functionalities that significantly improve the productivity of your teams and communication with your contacts. It also brings substantial cost savings with some of our customers reducing their telephone bills by up to 80%.

Telephony for the smart SME
“VoIP” Telephony in the Cloud

“VoIP” Telephony
in the Cloud

Our business telephony solution replaces your traditional PBX and telephone lines with a virtual telephone exchange in the Cloud. By combining this phone system in the Cloud with VoIP technology which routes your calls via an Internet connection, your telephony integrates into the world of digital office automation and offers you a range of benefits. 

Mobility and total flexibility

One of the key strengths of our Business VoIP Telephony solution is the flexibility it offers your teams. Whenever you have access to an Internet connection (computer network, Wi-Fi, 4G), regardless of your Internet provider, you are connected to your Cloud telephone exchange. This means you can be reached in the office, at home or when traveling and all of your advanced features will follow you.

In addition, you can install an App on your PC, tablet or Smartphone that transforms all your devices into a phone. This means you can (if you wish) be contactable everywhere and on all your devices.

In addition, the Light version of our ‘Web Meeting’ virtual meeting solution is available to all ALLOcloud users. This service allows you to hold virtual meetings with your colleagues, business partners and home workers in just one click and wherever you are!

Mobility and total flexibility
Customize you Telephony

Customize
you Telephony

Our VoIP telephony service adapts to your needs. For example, you can assign your numbers (existing, new and international), manage your opening and closing hours via a calendar, create a voice menu (press 1, press 2, etc.), route a call to a group of people, etc. With ALLOcloud, your telephony becomes a smart tool that adapts to your needs, your agenda and your employees.

Integrate your Telephony
with your business software

ALLOcloud allows you to integrate your telephony with your business software (CRM, ERP, etc.). You can call your contact with one just click from your CRM. And if a customer is calling? Before you even answer, their customer file will automatically open on your PC. This means you can respond appropriately and more effectively.

You can also set up even more sophisticated scenarios! Use information stored in your business software to route the customer's call to the most appropriate department. For example, a customer calls your technical support. If no payment is due, their call is transferred to support. If they have outstanding invoices, it is routed directly to accounts. Clever isn’t it? 

Integrate your Telephony with your business software

Answer a few questions and receive
a personalized quote in less than a minute!

 

Your advantages
Up to 80% cost savings
  • No initial investment, no maintenance costs 
  • No need for a telephone line contract
  • Reduced-rate calls 
  • Individual active user billing 
  • Operates on any Internet connection (OTT)
  • International operator 
  • Web Meeting means less need to travel 
Your team is productive
  • Advanced telephone functionalities
  • Total mobility on all your devices
  • Easy to use, install and administer
  • Maximum security and reliability
  • May be integrated with Office 365, Google Suite and your CRM or ERP
  • Virtual video meetings, screen sharing, etc.
Your clients are happy
  • A single number to contact you, regardless of your location
  • Customized voicemail and message sent by email
  • Unlimited simultaneous calls, therefore no missed calls
  • International numbers, so you can be contacted at the national rate
  • Web Meeting allows you to have effective discussions without having to travel
Read more

Why choose ALLOcloud?

Pioneer and leader in VoIP telephony in the Cloud, ALLOcloud supports thousands of organizations of all sizes. 

With its wide range of functionalities, extensive range of terminals and specific software integration, ALLOcloud delivers great added value to every business sector (insurance, rest homes, schools, etc.).

Multisite, national or international? Thanks to our independence from Internet service providers and the fact that we are operators in various European countries, ALLOcloud is the perfect VoIP solution to meet your needs.

  • autonomieEasy to use
  • EfficacitéEfficiency of your team
  • EconomieSignificant savings
  • ReviewCustomer satisfaction
Features

For optimal flexibility, the platform allows you to assign one or more roles (User, Administrator, Supervisor, Developer) to each.

User

Transfer

Possibility to transfer a call to another number.

Call forwarding

possibility to divert all calls from your correspondents to a fixed or mobile number of your choice.

Customizable ringtones

possibility to divert all calls from your correspondents to a fixed or mobile number of your choice.

Music on hold

possibility to upload a file that will be played when you put your caller on hold in order to make him wait.

Call waiting

possibility of receiving a second call when there is already a call in progress.

Parking

possibility to put your correspondent on hold so that another telephone set / user can retrieve it.

Pickup

ability to pick up calls from colleagues by pressing a key on your phone or dialing the pickup code.

Call recording

ability to record conversations and store them in .mp3 format.

Personalized voicemail to email

ability to assign voicemail to each person and automatically send their voicemail to their email address as an audio file.

Fax out

possibility to send a fax via the User Portal by uploading a file in pdf format.

Fax in

possibility to convert an incoming fax to .pdf and send it to you by email.

Directories

possibility for each user to have access to a general directory of contacts shared by all users of the company and to their own personal directory.

Contact Sync

Ability to synchronize all contacts from Cloud business software (e.g. Exact Online, Salesforce, Teamleader ...) to a dedicated directory in the ALLOcloud platform.

Call history

Ability to view your own call history and ability for supervisor and administrator to view call history for the entire company via the User Portal.

User portal

management of your extension (programming of the keys on your phone, call diversion, call history, directory, sending faxes, webphones, etc.).

Click to Call

transformation of any phone number on a web page into a clickable link. When you click on such a number, your phone will automatically call the number you clicked on.

Call notification

notification that appears on your PC (name of caller, number, company name, etc.) when a call comes in.

Group

possibility to group different people in one or more call groups (for example the Commercial group, etc.). If a customer calls this group, all the phones of people in this group will ring.

Menu - Interactive Voice Server (IVS)

possibility of directing incoming calls to the right contact: “To reach the sales department, type 1; To reach customer support, type 2 etc."

Incoming line name

possibility to display additional information related to the number called (for example: call for support, etc.) on the screen of your device during incoming calls.

Calendar

possibility to manage your presence by connecting your internal or external iCal calendar (Google Calendar, Office 365, etc.) with your telephony. Enter, for example, your opening and closing hours and redirect your calls accordingly.

Video calls

ability to view video on your deskphone. For example, you could visualize the person ringing the intercom.

International numbers

possibility to buy numbers in more than 60 countries (incoming calls).

International operator

ALLOcloud is an operator in most European countries, ideal for organizations with an international presence (incoming and outgoing calls)

Softphone

possibility to install software on your PC, Smartphone, Tablet to transform them into a landline phone to make and receive phone calls over the Internet.

Webphone

possibility to transform your PC, Smartphone, Tablet into a landline phone to make and receive phone calls (on the User platform). Unlike the Softphone, it does not require any license or installation.

Single number

the possibility of having a single number allowing you to be reached on all your telephone sets, including on your smartphone, regardless of your physical location.

Flex desking

possibility to connect to an available telephone set which becomes your own (with your own number).

Conference rooms

possibility of holding conference calls for up to 40 participants, protectable by PIN code.

Web Meeting Lite

ability to access our virtual meeting platform from your browser (video, voice, chat, screen sharing, document sharing, etc.). The Lite version of this service is included for free in our Business Telephony solution.

Privacy

ability to manage multiple identities (private, professional, etc.) to present the desired number to the person you are calling.

Administrator

Administration Portal

possibility to manage the platform in a very intuitive graphical way.

Unlimited sub-accounts

possibility to create N levels of sub-accounts to reflect your organization (country, subsidiaries, agencies, franchises, etc.).

Delegation

possibility to manage sub-accounts by other administrators (for example the account of an agency by its manager)

Import

possibility to mass configure the data of your employees (email address last name, first name, telephone number) via a CSV import.

Callflow

graphical management of telephony flows. The call flow allows the management of the call flow and the efficient distribution of incoming calls for better treatment.

Zero-Touch Provisioning

automatic configuration of terminals (telephones, softphones, gateways, etc.) when they are connected to the network.

Billing

possibility to access the list of calls and their respective costs in order to be able to charge back.

Multi-brand

compatibility with most terminal brands (Yealink, Panasonic, Gigaset Pro, 2N, Patton, Grandstream, etc.).

OTT

service running on any quality Internet connection and therefore does not require changing the access provider.

PBX connector

possibility of connecting ALLOcloud to an on-site telephone exchange.

Supervisor

Reporting

possibility to access call statistics in order to control usage or charge back.

Developer

API

easy data integration and exchange via open and documented API

Pricing

Monthly price

1 - 10 users 11 - 25 users 26 - 50 usersPrix mensuel

Answer a few questions and receive
a personalized quote in less than a minute!

 

We are available
in the following countries

  • Austria
  • Luxembourg
  • Belgium
  • Netherlands
  • Denmark
  • Spain
  • France
  • Sweden
  • Germany
  • Switzerland
  • Ireland
  • United Kingdom
  • Italy
 

We can also provide you with numbers in more than 60 countries.
Nous sommes disponibles dans les pays suivants
Ressources & FAQ
Video
Configuring a simple user callflow
x
Configuring a company callflow
x

Frequently Asked Questions

Can I terminate my ISDN subscriptions immediately?

You can terminate your ISDN subscriptions with your actual telephony provider as soon as all numbers have been ported to ALLOcloud. In general this takes about 10 days and in the meantime your ALLOcloud partner or service engineer will configure your telephony set-up and infrastructure.

How can I order additional devices and numbers?

To order additional devices and numbers, please contact your ALLOcloud integration partner or account manager.

Can I keep my existing numbers?

Yes. Your numbers will be ported from your existing telephony provider to ALLOcloud. After the portation of your number you will benefit up to 80% cost savings on your call traffic.

In which countries can I get an international number for my contacts abroad to reach me? (+1, +33,...)?

Your international contacts can call you on a local number (+1, +33, +44, ...). We offer international numbers in over 60 countries.

What functions can I manage in my personal portal?

Your personal portal has many functions. Depending on your user access rights, you can manage call forwarding, customized voice mail messages and many more advanced telephony services. In the portal you have access to call details and your personal virtual fax.

Can I move my device from one place to another?

Because your set-up is managed in the cloud it is possible to move your device from one place to another without any impact on the configuration.

Your number can be linked to multiple devices which all support login/logout functionality. If you receive a call, every device on which you're logged in, will ring.