Zoho Desk and ALLOcloud telephony

Integration between ALLOcloud and Zoho Desk

Combine your professional software Zoho Desk with ALLOcloud, the telephony and collaboration service for SMEs.

 

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ALLOcloud - Zoho Desk: A common goal

ALLOcloud and Zoho Desk have established a partnership allowing you to use all the advantages of the ALLOcloud business telephony platform directly from your Zoho Desk web environment. Launch your calls directly from your Zoho Desk software, visualize the identity of the caller and open his file in Zoho Desk before even picking up the phone.

Like Zoho Desk, ALLOcloud's objective is to optimise the efficiency of all brokers. With ALLOcloud's telephony solution and Zoho Desk's management software, insurers are guaranteed to optimise their time and performance.

 

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Zoho Desk

Zoho Desk is a cloud-based help desk solution for companies of all sizes. This solution includes customer support management, customer support portal, contract management and reporting. The system is highly capable, user friendly and efficient.

 
 
 
 

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ALLOcloud telephony 

ALLOcloud is a professional VoIP telephony service for SMEs.

Because our telephony platform is in the cloud, we bring you fixed and mobile telephony on all your devices (landline, PC smartphone, tablet), wherever you are (office, telecommuting, on the road) and whenever you want (opening hours, closing hours, call forwarding). Thanks to VoIP technology, which routes your calls via an Internet connection, you have access to advanced telephony features that greatly improve the productivity of your teams and communication with your contacts.

It also allows for significant cost savings, with some of our customers achieving savings of up to 80% on their telephone bills.

 
 
 
 
 

ALLOcloud features in Zoho Desk
 

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1) Contact synchronisation

Zoho Desk's contacts are synchronised with your company's phone book. You have access to these contacts on your landline phone book, on your smartphone app and on your computer via your user portal.

 
 
 
 

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2) Click to call directly from Zoho Desk

In your Zoho Desk interface, click with your mouse on any number, pick up your phone and the call will be directly launched. With this very efficient feature, you don't even need to dial a number on your landline phone, one click is enough to call.

 

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3) Call notifications

Is your phone ringing? Even before you pick up the phone, a notification appears on your PC with information about the person calling you (name of the caller, number, company name, etc.). The information that appears comes from your Zoho Desk software. You can now identify the caller on an incoming call in the blink of an eye, even before you pick up. This feature delights our customers because they can handle their calls in a personalised way "Hello Mr Smith, ..."

 

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4) Click to open the customer file in Zoho Desk

When a customer calls you, a notification appears on your PC. You can also decide to activate "buttons" on this notification. Click on a button, for example, to open the caller's file in Zoho Desk in a second. This feature allows you to be even closer to your customers and have their files in front of you before you even pick up the phone (Hello Mr Smith, I assume you are calling about ...)

 

 
 

 

 


More information 

  • If you would like more information about our telephony solution, click here.
  • If you would like more technical information, click here.

 

 

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