Microsoft Dynamics 365 and ALLOcloud telephony

Integration between aLLOcloud and Microsoft Dynamics 365

Combine your professional software Microsoft Dynamics 365 with ALLOcloud, the telephony and collaboration service for SMEs.

 

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ALLOcloud - Microsoft Dynamics 365: A common goal

ALLOcloud and Microsoft Dynamics 365 have established a partnership allowing you to use all the advantages of the ALLOcloud business telephony platform directly from your Microsoft Dynamics 365 web environment. Launch your calls directly from your Microsoft Dynamics 365 software, visualize the identity of the caller and open his file in Microsoft Dynamics 365 before even picking up the phone.

Like Microsoft Dynamics 365, ALLOcloud's objective is to optimise the efficiency of all SMEs. With ALLOcloud's telephony solution and Microsoft Dynamics 365 management software, SMEs are guaranteed to optimise their time and performance.

 

 

Microsoft DynamicsMicrosoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based business applications platform that integrates ERP and CRM components. With Dynamics 365, you can completely customize your own CRM solution that suits your business requirements and improve your customers' journey.

 
 
 

 

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ALLOcloud telephony 

ALLOcloud is a professional VoIP telephony service for SMEs.

Because our telephony platform is in the cloud, we bring you fixed and mobile telephony on all your devices (landline, PC smartphone, tablet), wherever you are (office, telecommuting, on the road) and whenever you want (opening hours, closing hours, call forwarding). Thanks to VoIP technology, which routes your calls via an Internet connection, you have access to advanced telephony features that greatly improve the productivity of your teams and communication with your contacts.

It also allows for significant cost savings, with some of our customers achieving savings of up to 80% on their telephone bills.

 
 
 
 
 

ALLOcloud features in Microsoft Dynamics 365
 

Microsoft Dynamics
1) Contact synchronisation

Microsoft Dynamics 365 contacts are synchronised with your company's phone book. You have access to these contacts on your landline phone book, on your smartphone app and on your computer via your user portal.

 
 
 
 

Microsoft Dynamics



2) Click to call directly from Microsoft Dynamics 365

In your Microsoft Dynamics 365 interface, click with your mouse on any number, pick up your phone and the call will be directly launched. With this very efficient feature, you don't even need to dial a number on your landline phone, one click is enough to call.

 

Microsoft Dynamics
3) Call notifications

Is your phone ringing? Even before you pick up the phone, a notification appears on your PC with information about the person calling you (name of the caller, number, company name, etc.). The information that appears comes from your Microsoft Dynamics 365 software. You can now identify the caller on an incoming call in the blink of an eye, even before you pick up. This feature delights our customers because they can handle their calls in a personalised way "Hello Mr Smith, ..."

 

Microsoft Dynamics


4) Click to open the customer file in Microsoft Dynamics 365

When a customer calls you, a notification appears on your PC. You can also decide to activate "buttons" on this notification. Click on a button, for example, to open the caller's file in Microsoft Dynamics 365 in a second. This feature allows you to be even closer to your customers and have their files in front of you before you even pick up the phone (Hello Mr Smith, I assume you are calling about ...)

 

 
 
 
 

More information 

  • If you would like more information about our telephony solution, click here.
  • If you would like more technical information, click here.

 

 

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Microsoft Dynamics